Refunds & Returns
1) Please submit a return request at Product Returns within seven (7) working days from the date you received the item and provide sufficient information i.e. delivery note, order number, reason of return, photo and etc. via e-mail to firstname.lastname@example.org.
2) Return request may be accepted due to the following reasons:
- The product is broken when received
- The product is not functioning as described in the manufacturer’s specifications
- Any part(s) of the product is missing as indicated in the packaging
- The product does not matching as the website description that leads to a misinformation.
3) If you made a mistake when selecting product such as wrong size or colour, we may reserves our rights to help you for exchanging. However, you will need to bear the delivery costs incurred i.e. deliver back the returning item to us and cost of delivery to send you again for the exchanging item.
4) In the event if the return request is mistaken and caused by Citywrite Stationery mistake/fault, we will pay you back the return delivery cost by refunding the delivery amount under store credit to you.
5) The item returned must be in new and original condition and return in its original packaging along with all accessories (if any) such as manual, warranty card, certificate, free gifts, vouchers etc. as you originally received with it.
6) You are pleased to trail your previous return request email when you wish to check the return status via email. So we can track your return condition faster and easier.