Terms & Conditions

By clicking "Submit and/or Checkout", you agree to accept the following Terms and Conditions:

Customers are not allowed to cancel any order once payment is made. However, you may request for return and refund due to the circumstances stated in the ‘Return & Refund Policy

Citywrite Stationery reserves the rights to cancel an order for some of these unexpected situations:
•The item is out of stock while restocking may take long times or there are no plan of restocking it
•pricing errors due to problems of website auto-calculate system
•payment is declined by the issuing financial institution.


No unauthorized return is accepted. If you wish to return / exchange / refund the supplied item, please send us a return request via Product ReturnsPlease read Return & Refund Policy for authorized return and refund.

Any unauthorised return shall be returned at the sender's expense.

Insignificant manufacturing imperfections and colour-lot variation are
not defect, return & refund are not accepted.

We make every effort to achieve urgent delivery when requested but can make no guarantee. If urgent delivery is needed, please contact us in advance to check best possible turnaround.

Our ability to satisfy urgent delivery requests can be affected by factors beyond our control.

We do not responsible for any loss or delay caused by the third-party carrier(s).

Delivery status can be tracked online by logging into the user account area.

Contact us in advance if insured Registered Post or special arrangements are required.

All items are generally available, however, on rare occasions, an item may be sold out fast unexpectedly, while re-stocking may take times.

If any item cannot be shipped promptly, substitution or refund may be arranged to avoid delay. We shall get your consent for this.

Stock cannot be reserved without payment; however stock availability (stock levels) should be checked in advance before checkout.

On rare occasions, freight or item charges may be displayed or auto-calculated incorrectly. Website errors and omissions will be corrected without prior notice but it will be informed and corrected if you have paid for the order.

Somehow, if our website contains typographical error, inaccuracies, omissions, that may relate to product description, appearance, pricing, availability and article contents. We reserved the rights to change, correct, and/or amend these errors and/or inaccuracies without prior notice.

We reserve the rights to cancel and refund any order that is priced or auto-calculated in error. We shall get your consent for this.

Store Credits

Store credits are neither non-transferable nor combined in nature. It can only be utilised by the respective account holder only.
Store Credit can be only used on Citywrite Stationery Online Store.