Delivery Information

With availability of stock, we promise delivery time:

West Malaysia : within 3 working days
East Malaysia : within 14 working days
International Delivery : please Contact Us for assistance.


*Please 
Contact Us if you request bulk or wholesale order.
**Working days include Monday to Friday, excluding Saturday, Sunday and Holidays.

 

Please ensure the delivery address, receiver's name and contact numbers are correct and complete.

In case of unsuccessful delivery, we offer 2 re-delivery attempts for free. In which case if still unsuccessful delivery after that, the purchase is then considered cancelled and will be refunded to you with a handling and delivery charges deducted.

Please note that we do not deliver to P.O. Box, FELDA areas and hypermarket receiving department. Receiver is required to receive the delivery at Reception Desk / Guard House / Management Office.

Delivery charges rates are based on actual / volumetric weight, whichever is HIGHER.

In general, the delivery rates shall be as follow:

Parcel Weight

West M’sia

East M’sia

International

< 1 kg

RM 6.00

RM10.00

please Contact Us for assistance.

Every subsequent kg

+ RM1.50

+ RM2.00

Exceed 20kg or bulky items

please Contact Us for assistance.

 

Total weight and delivery charge of your order will be shown on the Checkout page.

* Volumetric weight: L (cm) x W (cm) x H (cm) / 6000

We understand some Customers difficulties in receiving parcel during working hours (perhaps school time too!) and thus we offer *AFTER5 delivery service.

* AFTER5 gives an alternative to the Customer to choose the receiving time from 5PM to 12AM in weekdays and even weekends (exclude Holidays) with an additional of RM2!
** AFTER5 is only applicable in 90% of Klang Valley coverage.
*** Please Contact Us for AFTER5 service.


There are some special items may require special delivery surcharge such as paper products, bulky boards and the like as. Please confirm before check out.

Handling surcharge may be applied if the destination of delivery is on the 2
nd floor and above, depending on type and weight of order. Therefore, kindly state the floor (if any) in the address to avoid delivery conflict.

Free Delivery only applied for purchase of RM500 & above in a single order within Klang Valley (excluding delivery fee and/or surcharges).

Citywrite Stationery Sdn Bhd reserves the rights to change and/or amend these policies at any time without prior notice.
Any changes to this Delivery Policy will be effective immediately upon the posting of the revised Delivery Policy on the Site. However, in any event, by continuing to use the Site following any changes, you will be deemed to have agreed to such changes.

Should you have any inquiries, please do not hesitate to 
Contact Us